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How do I refund extra postage to an eBay buyer?

The postage I charged was more than actual cost. I want to refund the extra to the buyer. How do I refund the overcharge?

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If the buyer paid with PayPal, go to the transaction details page in PayPal and click on the refund link. Then enter the amount you want to refund.

Make sure you include a note to the buyer on the PayPal refund explaining what the money is for.

Paypal will credit the fees you paid for the amount of the refund.


Note: PayPal will not send you a notice of the refund by email. This means that you must track the refund in another way if you’re adding up PayPal amounts for your tax records.

Did this answer your question? If not, try looking at the questions and answers within the
Packing And Shipping, PayPal And Other Payment Methods category, or do a search for other questions.
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