Here is my situation…two bidders got into a bidding war over an item of mine and it ended up selling for much more than I
expected but it was also the only one of it’s kind up for auction
so I attributed it to that.

The buyer paid but then sent me a very angry e-mail demanding a refund and saying that it wasn’t what he thought it was and accused me of misrepresenting the item.

I asked him to better explain himself and he sent me two more
angry e-mails that were more confusing and accusing. Before I
could respond he gave me a negative feedback. I didn’t retaliate
or even reply, I was in the process of trying to research and
figure out what I should do when I found this web site, but now he just filed a dispute with paypal and paypal put a hold on my account. I didn’t know they could do that, I thought that I had the right to issue refunds at my discretion.

I am going to defend myself because I don’t feel his claim is
fair. I guess my question is has this ever happened to you? If so were you able to protect your sale? And do you have any advise for me? Thank you for your time.

Regards,
Robin