How Do I Respond To Negative Feedback?
Hi Terry,
I have a question about negative feedback and how I should respond (reply to feedback given). I’ve started to reply but deleted my comment (several times in
fact).
I emailed the Buyer, through Ebay, the following:
“I received your negative feedback on this item but believe you may have posted to the wrong item. The auction closed on July 25th at 3:05 pm with your payment being received July 25th at 9:19 pm. Noted on the auction is that the item will be shipped within 3 business days of close of auction. The third day falls on July 31st which is the same day your item was shipped via USPS Parcel Post which you chose over the faster delivery of Priority Shipping that was offered.
With that, all terms and conditions were adhered to so I can only assume there was an error made in our transaction. Please contact me with your course of action for removal. Thanks. Theresa”
This is his reply:
“the 25th was a wed and the item was not shipped until the following tues. wed thru tues seems like a week to me.”
I’m thinking, okay, whatever dude, and I won’t be responding to his retarded reply to my email. Also, I have not yet left feedback for him. Probably won’t bother with mutual withdrawal or Square Trade either unless initiated by the Buyer (unlikely) or suggested
otherwise - too much trouble.
Terry, I can state just the facts about the transaction which clearly show I am not at fault, blah, blah, blah… and will do so but before that I would like to hear any suggestions you may have for a witty comeback
(witty is not required but sure would be fun!).
I appreciate you taking time to read this. I just discovered and subscribed to your newsletter and will be purchasing other e-books as funds permit. I’ve grown stale in my selling the last year or so and you have given me a boost that was soooooo needed. Thank you for that!
Your newest fan and fellow Arizonian,
Theresa
Can I transfer feedback from one eBay account to another?
Terry,
I am contemplating opening up a new eBay account for the purpose of selling items for the Desert Division as a fund raiser. Do you know if there is a way to transfer my feedback rating to a new account so we wouldn’t be starting with a rating of zero?
Paul
Buyer Complaining About Misrepresentation
Here is my situation…two bidders got into a bidding war over an item of mine and it ended up selling for much more than I
expected but it was also the only one of it’s kind up for auction
so I attributed it to that.
The buyer paid but then sent me a very angry e-mail demanding a refund and saying that it wasn’t what he thought it was and accused me of misrepresenting the item.
I asked him to better explain himself and he sent me two more
angry e-mails that were more confusing and accusing. Before I
could respond he gave me a negative feedback. I didn’t retaliate
or even reply, I was in the process of trying to research and
figure out what I should do when I found this web site, but now he just filed a dispute with paypal and paypal put a hold on my account. I didn’t know they could do that, I thought that I had the right to issue refunds at my discretion.
I am going to defend myself because I don’t feel his claim is
fair. I guess my question is has this ever happened to you? If so were you able to protect your sale? And do you have any advise for me? Thank you for your time.
Regards,
Robin
Did this answer your question? If not, first do a search for other questions with the form below.
